Customers:
This section is for you if you are a potential customer wanting to join either of these apps.
Affordability:
A significant decision for many people is the expenses. In the majority of cases, the cost of the dish will remain standard. The prices vary depending on the delivery and service charges.
DoorDash’s average service and delivery charges add up to around 10% of the order. However, these prices fluctuate based on distance and time. The prices will peak during meal times and then gradually decline.
The average expenses racked up by an UberEats customer is around 15% of the order. The prices do vary during peak hours but not as much as DoorDash. A recent altercation in their system is the Surge Price selection. When the prices peak during certain times, Uber Eats indicates the surged amount to its users. This entails clarity for the users.
To sum up, strictly from an affordability point of view, DoorDash is better if you need to order during inactive times. Uber Eats is better for the times when restaurants are busy.
Accessibility:
One must know how to use the platforms before joining them. This section talks about which of them is easier to use.
The menu:
The menus are nearly identical at the first glance. But when one starts exploring, the subtle differences stand out.
Both have various sections for the different kinds of products. However, Uber Eats has an index that makes navigation easier.
Both offer several deals and discounts. In Uber Eats, when one opens a restaurant menu, the first thing that pops up is the offers. This isn’t the case with DoorDash.
As a result, they get lost among the rest of the items. If one is in a hurry, they will not be able to spot the bargains.
A thing that stood out was that Uber Eats mentions the calories next to the item. If you are someone who tracks them, this is for you. But, if you want to splurge without worrying about how much you’re eating, DoorDash is the better option.
The checkout:
The checkout process is indistinguishable. Both offer options to deliver and pick up the order. Right from selecting a location to making the payment, there aren’t any noticeable differences.
Subscriptions:
DoorDash offers DashPass, a $9.99 subscription service. If one owns it, they are eligible for free deliveries on orders that cost greater than $12. They also get perks like priority and discounts.
Uber Eats offers Eat Pass. The prices vary from location to location and so do some of the benefits.
Side note: DoorDash provides the food in insulated packaging keeping it warm/cold for longer. Uber Eats doesn’t have a similar provision yet.
Restaurants/Stores:
The registration processes to become a partner in both Uber eats and DoorDash are very similar. All one needs to do is fill in the necessary details and wait for a confirmation email.
In light of the pandemic, as a way of supporting businesses, DoorDash offers the first 30 days as a partner commission-free. This means that for the initial month, all the proceedings will go only to the stores.
UberEats provides a tablet when the business registers. In DoorDash, one needs to request their tablet for a minimal fee. If they don’t need it, they have the choice to decline it.
DoorDash has a merchant portal that allows restaurants and stores to track their progress.
Unlike drivers and customers, owners can be flexible and register for both platforms. It will boost their visibility and ensure a larger influx of consumers.
Drivers:
Delivery drivers are the backbones of both platforms. Their system would collapse if there wasn’t someone making the deliveries.
The steps required to register as a driver remain the same on both platforms.
On UberEats, in the majority of cases, drivers need to be available on demand. DoorDash lets drivers schedule their timings after a certain qualification. This can let one schedule during busier times for bigger tips.
DoorDash wages begin at around $10 an hour. Uber Eats is a tad more secretive about their wages. However, surveys suggest that including the tips and wages, DoorDash drivers tend to earn just a little bit more.
The payment process of Uber Eats is quicker and easier than DoorDash.
Helpline/Support:
DoorDash has a ubiquitous helpline for customers, dashers, and merchants. Their website is comprehensive and includes information on every aspect one might have questions about.
Uber Eats has comparatively limited information about many of its features (like the Eat Pass fees or the driver wages) leading to confusion among the users.
Conclusion
Hopefully, this article guided you to decide which is the better fit for your food delivery needs.
