In reality, a DoorDash driver has no right to cancel your order, although if the driver assigns your order to another driver this can stall the process of delivery.
Wrong delivery address
If a DoorDash driver is given a wrong delivery address, technically the fault is not his. Although, because of the nature of the job, a lot of orders can get mixed up in the equation which can lead to confusion. In this process, The order might have gone to another address which may eventually lead to a missing item by the original recipient.
Incorrect order
Sometimes the order might not be missing, it may just be a lapse in communication. In this case, the door dash driver and the supposed recipient can communicate on how to get the right order. Again, this is not a usual problem since the restaurant handles a whole lot of orders. So, do not panic. It is easily resolvable by both parties responsible for the order.
Here is what to do when you have a missing item on the door dash.
File a report
In the case of a DoorDash missing item, you can always file a report on the door dash with details of your order, and be rest assured that they will get back to you. Remember to do this immediately if it happens, to get a swift response from the customer support team at DoorDash.
Here are steps to go about filing a report on DoorDash
Open the appSelect Oder > help> Select missing items under the help tabTap on the missing items from your list of ordersInput relevant information that can help track your items Submit your report
Be calm
It is easier to get frustrated with a missing item especially if it was urgently needed. However, you must be calm to resolve this issue amicably. This is not to time to hurl insults and storm the restaurant in charge of the order, doing this might result in a bigger issue than you intended. Remember that the restaurant only has an arrangement with the driver so they might not be directly responsible for your loss. So, leave your complaint to customer support and do not take matters into your own hands.
Check for loopholes
Sometimes, our negligence can result in a missing item on DoorDash. Ensure that you have all the options checked out to validate yourself in the case of a missing item. Take a good look at the address you put in place and be sure that it is indeed the right one. This also goes for the kind of order and the status of the order. If you have truly gone through all the processes and the fault is solely on the other party, then you can proceed to file a report. You do not want to flare up only to realize that it was your own doing.
Follow up
As much as it might be frustrating trying to get back a missing time, do not give up on the chase. Ensure that you do all it takes to find your item. If a specific instruction is given from DoorDash to help track your item, follow it. Do not put your anger on the company because they are not directly involved in the process of getting your order to your doorstep. A missing DoorDash item might even be found or refunded, in any case, the receiver barely loses anything. Although, the time spent in retrieving this can cause a lot of delays especially if the order is an urgent one. However, this can be resolved.
Contacting DoorDash:
You can always contact DoorDash by failing this number and making a complaint. (844) 285-0248
If you prefer to contact DoorDash by email, you can do that through their customer support on the app, or visit any of their social media pages to lay a complaint.
Refund for missing DoorDash item:
Door dash has a friendly refund policy on missing items. As long as you can provide the order details, you will be refunded for a missing item. Although, you might not get a full refund on the item except you had other major issues with your order. Also, you might automatically not get another driver to send your order from DoorDash. In case you are in this position, the best thing to do is to create a new order. So, ensure that your door dash payment orders and details are well kept in case it is needed. This will help in making the whole refund process an easier one for both parties.
Period it will take to return the DoorDash item:
This process of getting a refund from DoorDash is within a 5-7 days period. However, this can either be longer or shorter depending on your bank and the process involved. If it tarries longer than this at a suspicious time, you can always return to the customer support section on the app and file a complaint. One thing to note while getting a refund is that the earlier you make a complaint, the easier it is to resolve that complaint. Many people might wait a long while before reaching out to DoorDash, and this might end up stalling the whole process of getting a refund. So, ensure that you reach out immediately if you want to get a swift response from DoorDash
CONCLUSION
Every restaurant thrives on customer satisfaction, and in as much as this cannot be 100% successful, the customer has a right to file a complaint and get a refund. So, when faced with a case of a missing item on DoorDash, do not hesitate to correct this process by following the necessary steps. As a customer, You deserve to get your money’s worth irrespective of the circumstances that may surround a missing item.
