You might be disabled at any time, including in the middle of a shift, whether the app or email tells you first.

The Deactivation Policy at DoorDash offers a wide range of reasons for your account being deactivated, although their Dashers do have an opportunity to reactivate.

Employees of several applications, such as Uber and Lyft, are unable to appeal, while DoorDash does. For a DoorDash driver, being deactivated isn’t the end.

Following these procedures will enable you to reactivate your Dasher account and resume working.

DoorDash Deactivation Policy

DoorDash takes pride in providing its Dashers with flexible work, allowing them to serve their communities on their own time.

Being your employer, on the other hand, has several drawbacks.

You may be deactivated if your clients or merchants have a problem with your services.

The DoorDash Deactivation Policy explains how your account can be hacked in a variety of ways.

Here are the reasons behind this:

Reasons DoorDash Will Deactivate You

DoorDash’s policy states that there are five main causes for deactivation.

1. Consumer Reviews

On a scale of one to five stars, customers must score their DoorDash delivery when they get them.

Punctuality, thoroughness, and demeanor are used to evaluate customers.

Someone who drops off an order late, has DoorDash missing products, or has a bad attitude is likely to receive a worse rating than someone who does the reverse.

To prevent being deactivated by DoorDash, you must maintain a Consumer Rating of 4.2 or above.

While you should keep an eye on your score, DoorDash will alert you when you get close to the limit.

2. Cancellation Rate

DoorDash allows you to accept deliveries whenever you choose, but they do want you to finish them.

Before you accept, they inform you of the delivery’s location, merchant, and payment, giving you plenty of time to refuse an order that isn’t right for you.

The Completion Rate is a statistic that measures the proportion of deliveries that are completed once they have been accepted. You have considerable leeway since unexpected occurrences may prevent you from completing your dash.

To keep your account active, you must maintain a completion rate of at least 80%. You’ll be warned when you’re approaching the threshold, much like with the Consumer Rating, to keep you from being deactivated by DoorDash.

It’s worth noting that a contract breach doesn’t require your DoorDash acceptance rate to meet a set level.

3. Platform Abuse

While the reasons listed above are the most popular, some Dashers take use of the platform’s features and urge others to do likewise.

The following are some examples of violations:

Copying, framing, indexing, monitoring, or scraping data that you should not have access to on DoorDashEndangering, damaging, disturbing, degrading, interrupting, or overloading the DoorDash servers or platformEating, opening, tampering with, utilizing, or inappropriately keeping things in the deliveryObtaining illegal access to any resource on the DoorDash platformHosting numerous accounts for one personInfringing on third-party rightsManipulation of the Dasher or customer referral program or marketingProviding inaccurate or misleading information during registration or dashes

If you do any of the following, your account may be deactivated by DoorDash.

4. Compromising the Platform’s Safety

On DoorDash, merchants, customers, and Dashers have complete faith in the platform’s security.

They want you to feel secure while sprinting, but they also want to safeguard everyone’s health and financial well-being. You may be deactivated if you compromise the safety of the DoorDash app.

The following are some examples of how you might create a dangerous environment:

Dangerous biking, driving, or scooteringBreaking any local, state, or federal offense while dashingDashing when under the influence of drugs or alcoholDiscriminating against or harassing consumers and businesses on whatever groundsEngaging in violent, aggressive, or otherwise improper behaviorFailing a background checkSharing personal information such as a phone number without permission or disclosureUsing foul languageViolation of the platform’s regulations

5. Violation of the Independent Contractor Agreement

You must accept the Independent Contractor Agreement when you establish an account.

You risk being deactivated if you designate a delivery as complete erroneously, take any products, deliver late, or conduct business without following safety procedures.

How Do You Find Out You Were Deactivated?

DoorDash notifies you of your deactivation through email and the Dasher app.

The in-app notification confirms the incident, and the email explains why.

If you have the right to appeal, the email will tell you how to get started. 

Deactivation may occur at any time, but you will be informed why.

Conclusion

If you break one of DoorDash’s strict contracts or regulations, you risk being deactivated.

To avoid deactivation, you’ll need to keep track of your delivery and maintain track of your performance.

Consider appealing if you’ve been deactivated by DoorDash.

You will not be allowed to appeal if you are found to be in error due to a low Completion Rate or Consumer Rating.

In such a situation, another part-time employment such as UberEats or GrubHub may be a viable option.