The thought of returning a product might seem like a hassle because what if the store denies the request or your product has passed its time limit for refund, or you have lost your purchase receipt? Well, if you are not sure whether or not the store allows you a refund then here is everything you need to know before you file for a refund at the Dollar General store.
Dollar General return policy step by step
Dollar General is like any other retail store that wants its customers to feel completely satisfied with their purchase which is why they also refund the products that you are not 100% content with. The policy follows a standard 30 days return policy on any products that are to be returned or refunded. So, if you want to return your Dollar General purchase, you must do it within 30 days by following all the procedures required to get a full refund.
How to file a refund on a Dollar General product?
Here are the steps you need to follow to place a return request for a Dollar General purchase. If the purchase has been made in-store, you can just walk into the store with the product along with its receipt, and Dollar General personnel will help you with further procedures. However, if you have bought the product from the Dollar General website, then you need to follow a separate return policy. Here is what you need to do if the product you want to return is from their website.
To file a request for return, the purchaser first needs to contact customer service. Upon contact, you will be provided with the return instructions along with a return authorization number. Remember, all products require a unique authorization number to proceed further. Once the request is filed, you now need to pack our item in its original package. You may use a different package if the original is gone. However, the product needs to be in a good, and undamaged condition to pass the refund criteria. Once packed, affix the authorization number that you have received along with the purchase receipt and address. Ship your package to the Dollar General address provided by their customer support.
Note: You cannot return an item bought from their website to their store. All the products that are to be returned should be done in the same way they were bought.
Does Dollar General allow returns without a receipt?
To simply answer whether you can avail a refund on a product without the receipt at Dollar General is a no. To get a full refund on your returned product you must have your purchase receipt handy. Or else, you won’t receive the full amount of the product. However, there are still a few ways to return your product to the store without a receipt. First, if you have lost the receipt, instead of a return ask for an exchange on the product of the same value, this is way better than not getting a refund. Second, you may get a refund in the form of a gift card or store credit.
Conclusion
To sum up, you still hold a slim chance of getting a refund in either of the two forms if you have lost your purchase receipt. If your product is in a good condition that is unused and undamaged. It is highly possible to be offered an exchange for a product of the same price or lower. Getting a product exchange is much better than getting your refund turned into a credit score. So, if you are ever stuck in a situation where you want to return a product but lost the receipt, better go for an exchange.
Q1. Does Dollar general accept used products?
You may return a used product at Dollar General both online and in-store as long as they are good to be sold again. Dollar General accepts the product that is used, but you must include all required paperwork and accessories that came along with the product if any along with its original packaging.
Q2. On what grounds do they deny a refund?
Dollar General has a pretty flexible return policy that works for all. They accept products even if they are open apart from the exceptions such as alcohol, cigarette, and tobacco products. However, the only ground that remains that cuts the chance of getting a refund is if the product is damaged or is not in a working condition.
